POLICIES

Reservations: Guests are encouraged to schedule spa appointments well in advance. A credit card or gift card number will hold your appointment. At this time, we do not accept cash for payment, only credit or debit cards. We apologize for any inconvenience.

Rewards: Please enjoy complimentary use of the Bethany Athletic Club with the purchase of any service.

Cancellations: At b Salon & Spa, we value every one of our guests and their time. We understand there is sometimes a need to reschedule or cancel your appointment. As a courtesy to our clients and staff, b Salon & Spa has a standard cancellation policy: cancellations made within 24 hours of an appointment will be charged 20% of the service booked. No-shows will be charged 50% of the service. Credit cards will be required to be put on file in our system in order to book appointments.

Gratuities: While not expected, gratuities may be given at your discretion. 15% – 20% is customary.

Groups: While we are growing in service options and technicians, our current space only allows for a limited number of individuals in a group. Therefore, we are limited to accepting groups no more than four (4) at a time. We appreciate your understanding.

Juniors: We appreciate that you feel comfortable with bringing your children to the b Salon & Spa. However, we ask that you do not bring children below the age of 13 to appointments lasting longer than 15 minutes (please note that we have complimentary childcare service available from 9a – 1p and 4p – 8p for the duration of your service, with a limit up to 3 hours). We strive to uphold a tranquil atmosphere for our clients; this can be difficult when young children are left unattended in the waiting area. For safety reasons, children are prohibited from being in the treatment room with you for Massage, Facial and Hair Removal services.

Age requirements for services (hair services are not age-restricted):

Facials: Clients 13-17 years of age must have parental/guardian consent.

Waxing/Threading: Clients 13-17 years of age must have parental/guardian consent. Clients under the age of 16 may receive facial waxing only (i.e., brows, upper lip, chin, & full face).

Nails: Clients must be 8 years of age or older.

Massages: Clients must be 18 years of age or older.

Attire: Luxurious robes, sandals and a personal locker are provided. It is customary to completely disrobe for most spa services. Undergarments may be worn during treatments if you prefer. All of our therapists are skilled in proper draping procedures to ensure your complete comfort and privacy.

Discount Policy: Only Bethany Athletic Club members receive a 10% discount on all services. This discount may not be combined with other offers or specials. Should a member discontinue his or her membership but remain a client of the b Salon & Spa, he/she will no longer be eligible for the discount. There is no discount on products.

Privacy: b Salon & Spa takes the right to your privacy seriously. We do not disclose any personal, health, financial, or any other information about you, or the services we provide to you to any third parties without your request or permission.

b Salon & Spa is not responsible for lost or stolen goods. Please keep any valuables that you’ve brought on your person for the duration of your visit. We cannot guarantee their safety. b Salon & Spa reserves the right to modify, discontinue or raise prices on certain treatments without prior notification to ensure that maximum standards of service and quality are met. Gift cards are available for purchase in store, and are redeemable for all services.